It's all about communication

A recurring theme in the work life ( and therefore the content of our coaching sessions)  of my clients is the tricky topic of addressing performance issues with staff. All have staff-often in senior roles- who are just not doing their job productively and in some cases ,not professionally enough- being late, poor grooming. Often this behaviour is ignored, as people lack the confidence that they can  address the issue  without  becoming emotional and / or  more aggressive than they intended.However, it is crucial to address performance issues quickly and effectively , in order to keep, maintain or develop a strong message of professionalism and accountability within the team/company.Research shows that nothing frustrates and demotivates employees more than seeing someone get away with less than acceptable or desirable behaviour in the work setting.

One valuable approach is to plan the conversation - using clear, concise language, non -threatening body language and tone  and rehearsing it with a trusted colleague/friend -before approaching the employee.Also remember to praise in public-critique in private.Set clear expectations and a time to review progress so that the employee knows it is an issue to be addressed, rather than ignored.Any other tips people would like to share on what works?