Superior communication skills distinguish superior leaders and managers from the rest-Agree? Yet even basic communication skills are disappearing. I was in an important coaching teleconference this morning, with 5 managers, and while someone was talking-we could all hear the tip tap of someone else on their keyboard,over the phone-Very natural to try to use a teleconference to multitask but not respectful of the others in the group or good listening by the keyboarder!
The most important of the important communication skills for bosses is active listening-giving someone your full attention-really concentrating on their message-their words , tone of voice and body language, looking them in the eye , phones off, body facing the person and your mouth zipped-not answering your mobile rings or texts alerts, not glancing at the computer longingly to check yet another email, thinking about what you will cook for dinner tonight and wishing they would hurry up and get to the point as well as mentally constructing your own verbal reply full of managerial expertise and advice, delivered using your preferred voice- your own! We have two ears and one mouth for a reason-listening is better than talking. How are you at really listening to your staff?
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